Remake and refund policy
Our guarantee
If there is a manufacturing defect, we remake your order or refund your money. This covers every order, from the minimum to the largest volume.
What counts as a manufacturing defect
A different model, color or size from what you ordered. A logo printed or stitched crooked, off center or in a different spot from the one you placed in the editor. Peeling, cracking or loose stitching. Damaged fabric, brims or closures. Missing pieces.
What is not a defect
Errors that were in the art you uploaded, such as spelling or an old logo. Small color differences between your screen and the real product. Fit or style preferences: check the model details before ordering.
How to make a claim
Email us within 7 days of delivery with your order number, how many pieces are affected and photos of the defect. We reply within one business day. Once confirmed, we remake the affected pieces at no cost, or refund what you paid for them, and you do not need to ship anything back.
Change of mind
Every piece is made with your logo, so we cannot accept returns of items that arrive as ordered.
Contact
hatdropsusa@gmail.com
Mon to Fri, 7 am to 5 pm ET (6 am to 4 pm ET in winter)
Drops LLC
2831 St. Rose Pkwy, Suite 244, Henderson, NV 89052